Returns are accepted within strictly 7 days from the date your order is received for ready to wear garments.
Please Note: We do not accept returns for items sold from our archive vault / final sale category. Please check prior to checkout the conditions for return of the items you intend to purchase. Items included within this category will be titled accordingly.
If you'd like to return an item, please ensure it falls under the following conditions & flag this via email: support@mrwinstonco.com
Mr Winston does not cover the cost of returns unless orders are deemed faulty / incorrect.
Original postage will not be included in return order refunds.
Must be returned in unworn, as new condition, with tags attached
Must include original packaging
Must be returned with customer name and order number provided (this ensures we can process your refund correctly)
Returns must be posted back to the provided address within 3 business days. Proof of return must be provided via email. Mr Winston is not responsible for return orders lost in the process of return. If your order has been lost / delayed in returning back to Mr Winston please address this with your postal service using your tracking details.
Items returned outside of this period, or outside the conditions outlined above will be returned to the customer at customer expense.
Once garments are returned, we require 3-5 business days to process these. Once your return has been reviewed, refunds will be processed back into the original payment method.
PLEASE NOTE:
If you believe your garment is faulty, or this arrives marked - please flag this immediately via email for review/replacement. Do not attempt to wash this as this impacts our ability to accurately investigate this.
We are unable to process any returns for concerns that fall under general wear and tear. Please carefully read the washing instructions for each item to ensure longevity in your garment. We will also not accept returns for suspicious orders/customers that have been flagged in our system as bulk buyers.